Any items purchase as Final Sale may not be returned or exchanged.International Checkout orders may not be returned or exchanged.Returned merchandise to our warehouse will be processed as a refund to your PayPal or Amazon account. Exchanges are not offered on PayPal, Affirm or Amazon Payment orders.For orders placed on, please visit /returns to request return authorization.For Canadian orders, please contact Customer Service for Return Authorization forms at 80.Please note the following exceptions to our Return Policy: Unfortunately, item availability is not guaranteed. You will receive a return confirmation email for the items you are returning and a shipping confirmation email for the exchange replacement items when they are on their way. Exchanges are processed in two different steps. To return or exchange an item, please pack it in its original condition and send it back to us using one of the three methods described below. To be eligible for a refund or an exchange, ensure that the products are. Please allow up to one billing cycle for the credit to post to your account. You have 30 days following the purchase to return shoes and accessories to Cole Haan. You will receive a refund based on the original form of payment. In that sole communication, they changed the delivery date. They did not provide any email updates at all until the day the shoes were to have been delivered. Placed an order because their site promised delivery within a needed time for a birthday present. Please allow 2-3 business days to process your return once received at our warehouse. 26 reviews for Cole Haan, 1.7 stars: Just really poor customer service. Your online order’s packing slip is required with all returns. Buy a new gift card every so often, stock them away, and pull them out when you need to splurge on the latest loafers or dress shoes.For products purchased on original shipping charges and any shipping taxes are non-refundable. This option allows you to gift things like fashionable handbags, flats, or coats without having to choose the color or risk getting them something they already have.Īlternatively, stock up on gift cards as a way to save up for a purchase you want to make for yourself. If you’re stuck on the perfect present, try a physical or eGift card for Cole Haan! You can choose from values ranging from $25 to $500 in either card type. Bring the item, its original packaging, and your receipt with you to receive your refund. You can also return your online order to any Cole Haan store for free. Note that refunds will be made to the original form of payment and will take one to two days to process once the item is received at the facility. Shop confidently, knowing that if you have changed your mind about those Chelsea Boots, dress shoes, sneakers, or loafers, you can return them for a full refund. You will have 30 days to return your unworn and unwashed items to Cole Haan if you no longer want them. The program also gets you exclusive offers, access to sales not available anywhere else, first looks at new product releases, member-exclusive events, and birthday gifts! Returning Your Purchase Orders can be expected in five to seven business days, but expedited shipping options are available for an additional cost. When you opt-in for a membership at Cole Haan, you will receive free shipping on every purchase! Otherwise, shipping is $9.95 per order for nonmembers. When you combine these savings with our Cole Haan coupon codes, you’ll never pay full price for luxury fashion again. Once you’ve signed up, you can instantly receive free ground shipping on all orders, early access to upcoming Cole Haan sales, special access to product launches and collaborations, get invitations to fun events, as well as many other perks including special milestones and birthday gifts. Join their free loyalty program to enjoy a personalized experience and many other benefits to help you live your perfect lifestyle. Between the latest product launches, invitations to VIP events, and offers personalized to you, getting a deal has never been more simple. You’ll instantly receive a Cole Haan promo for 10% off your first purchase, and once that’s been redeemed, you’ll still enjoy tons of surprise Cole Haan coupons sent straight to your inbox. The easiest way to guarantee an incredible discount on that hot pair of Cole Haan boots or a new handbag is by subscribing to the email newsletter. You can even narrow your options by size or category to expedite the shopping process! Savings Made Simple This section changes regularly, so be sure to check back often deals will rotate based on seasonality and new product releases. There are styles for women and men, including shoes, boots, handbags, and accessories. Choose from dozens of items in this section, many of which are 50% off or more. The Cole Haan sale section is an easy way to save on your favorite styles or discover new styles that you might not have tried if they were full price.
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